Privacy Policy
Premium Property Finders Pty Ltd is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or engage our services.
1. Collection of Personal Information
We may collect personal information including, but not limited to:
- Full name
- Email address
- Phone number
- Postal address
- Identification documents (where required for compliance purposes)
- Financial or transaction-related information (where relevant to our services)
We collect this information when you:
- Submit an enquiry via our website
- Engage us to act as your buyers agent
- Communicate with us via email, phone or other channels
Where reasonable and practicable, we collect personal information directly from you.
2. Purpose of Collection
Your personal information is collected and used for purposes including:
- Providing buyers agent services
- Responding to enquiries and requests
- Conducting property searches and due diligence
- Managing client relationships
- Complying with legal and regulatory obligations (including AML/CTF requirements)
We will not use your personal information for any purpose other than those stated above unless you have provided consent or we are required or permitted by law.
3. Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to improve user experience and analyse website traffic.
This may include information such as:
- Browser type
- Device information
- Pages visited
- Time spent on the website
This data is generally anonymised and used for internal analytics purposes only.
You can modify your browser settings to decline cookies if you prefer.
4. Disclosure of Personal Information
We may disclose your personal information to:
- Professional advisers (e.g. solicitors, conveyancers, mortgage brokers)
- Service providers assisting in delivering our services
- Government or regulatory authorities where required by law
- Third parties involved in fraud prevention or investigation
We do not sell or disclose your personal information for marketing purposes.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Access to personal information is restricted to authorised personnel and trusted service providers who are bound by confidentiality obligations.
6. Anti-Money Laundering (AML/CTF) Compliance
In accordance with Australian Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws, we may be required to:
- Verify your identity (VOI – Verification of Identity)
- Collect and retain identification documentation
- Obtain information regarding the source of funds
Failure to provide required information may prevent us from acting on your behalf.
7. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.
Requests can be made via our contact page.
8. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be published on this page and take effect immediately.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact us via our website contact page.